Business Practices: the Strangle Factor

Written by on June 12, 2011 in Business Strategies, Publications, Uncategorized with 0 Comments

True Story about Customer Service
This is another archive piece, published last year but just now hitting the blog. Sometimes when focusing on bringing customers the best possible experience, I have to remind myself of the worst experiences I’ve had as a consumer. This one ranks right up there, and it is especially explosive because it deals with a laptop repair.

Scott Burt

Scott Burt is a contractor and freelance writer whose column "From the Field" has appeared in American Painting Contractor magazine ( since 2008. His writing and projects also appear in other print and digital venues. This site is an extension of Scott's publication work, and he encourages readers to leave comments and questions about articles published here. Hope to hear from you!



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