Business Practices: the Strangle Factor

Written by Scott Burt on June 12, 2011 in Business Strategies, Publications, Uncategorized with 0 Comments

True Story about Customer Service
This is another archive piece, published last year but just now hitting the blog. Sometimes when focusing on bringing customers the best possible experience, I have to remind myself of the worst experiences I’ve had as a consumer. This one ranks right up there, and it is especially explosive because it deals with a laptop repair.

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Tags: customer service in contracting

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